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Posted: October 29, 2014

Effective date: December 10, 2014

This privacy policy explains how SurveyMonkey handles your personal information and data. We value your trust, so we’ve strived to present this policy in clear, plain language instead of legalese. The policy is structured so you can quickly find answers to the questions that interest you the most.

This privacy policy applies to all the products, services and websites offered by SurveyMonkey Inc., SurveyMonkey Europe Sarl, SurveyMonkey Europe, SurveyMonkey Brasil Internet Ltda. and their affiliates, except where otherwise noted. We refer to those products, services and websites collectively as the “services” in this policy. Some services have supplementary privacy statements that explain in more detail our specific privacy practices in relation to them. Unless otherwise noted, our services are provided by SurveyMonkey Inc. inside of the United States and by SurveyMonkey Europe Sarl outside of the United States.

TRUSTe European Safe Harbor certification

TRUSTe. SurveyMonkey Inc. has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and our privacy practices have been reviewed by TRUSTe, an independent third party, for compliance with TRUSTe’s program requirements, which include transparency, accountability and choice regarding the collection and use of your personal information.

European Safe Harbors. SurveyMonkey Inc. complies with the US-EU and US-Swiss Safe Harbor Frameworks developed by the U.S. Department of Commerce regarding the collection, use and retention of personal information from EU member countries and Switzerland. We have certified, and TRUSTe has verified, that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. View our certification on the U.S. Department of Commerce’s Safe Harbor website.

Questions? For questions regarding our privacy policy or practices, contact SurveyMonkey by mail at 101 Lytton Avenue, Palo Alto, CA 94301, USA, or electronically through this form. You may contact TRUSTe if feel your question has not been satisfactorily addressed.

Key Privacy Points: The Stuff You Really Care About

IF YOU CREATE SURVEYS:
  • Your survey data is owned by you. Not only that, but SurveyMonkey treats your surveys as if they were private. We don’t sell them to anyone and we don’t use the survey responses you collect for purposes unrelated to you or our services, except in a limited set of circumstances (e.g. if we are compelled by a subpoena, or if you’ve given us permission to do so).
  • We safeguard respondents’ email addresses. To make it easier for you to invite people to take your surveys via email, you may upload lists of email addresses, in which case SurveyMonkey acts as a mere custodian of that data. We don’t sell these email addresses and we use them only as directed by you and in accordance with this policy. The same goes for any email addresses collected by your surveys.
  • We hold your data securely. Read our Security Statement for more information.
  • Survey data is stored on servers located in the United States. More information about this is available if you are located in Canada or Europe. SurveyMonkey will process your survey data on your behalf and under your instructions (including the ones agreed to in this privacy policy).
IF YOU ANSWER SURVEYS:
  • Surveys are administered by survey creators. Survey creators conduct tens of thousands of surveys each day using our services. We host the surveys on our websites and collect the responses that you submit to the survey creator. If you have any questions about a survey you are taking, please contact the survey creator directly as SurveyMonkey is not responsible for the content of that survey or your responses to it. The survey creator is usually the same person that invited you to take the survey and sometimes they have their own privacy policy.
  • Are your responses anonymous? This depends on how the survey creator has configured the survey. Contact them to find out, or click here to read more about respondent anonymity.
  • We don’t sell your responses to third parties. SurveyMonkey doesn’t sell or share your survey responses with third party advertisers or marketers (although the survey creator might, so check with them). SurveyMonkey merely acts as a custodian on behalf of the survey creator who controls your data, except as further described in this privacy policy with regard to public surveys.
  • If you think a survey violates our Terms of Use or may be engaging in illegal activity, click here to report it.

Survey Creators & Survey Respondents

SurveyMonkey is used by survey creators (people who create and conduct surveys online) and survey respondents (people who answer those surveys). The information we receive from survey creators and survey respondents and how we handle it differs, so we have split this privacy policy into two parts. Click on the one that applies to you:


Privacy for Survey Creators

Privacy for Survey Respondents

PRIVACY FOR SURVEY CREATORS
  1. What information does SurveyMonkey collect?

    When you use SurveyMonkey, we collect information relating to you and your use of our services from a variety of sources. These are listed below. The sections afterward describe what we do with this information.

    Information we collect directly from you

    • Registration information. You need a SurveyMonkey account before you can create surveys on SurveyMonkey. When you register for an account, we collect your username, password and email address. If you choose to register by using a third party account (such as your Google or Facebook account), please see “Information from third parties” below.
    • Billing information. If you make a payment to SurveyMonkey, we require you to provide your billing details, such as a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder.
    • Account settings. You can set various preferences and personal details on pages like your account settings page. For example, your default language, timezone and communication preferences (e.g. opting in or out of receiving marketing emails from SurveyMonkey).
    • Address book information. We allow you to import email addresses into an Address Book and associate email addresses with email invitation collectors so you can easily invite people to take your surveys via email. We don’t use these email addresses for our own purposes or email them except at your direction.
    • Survey data. We store your survey data (questions and responses) for you.
    • Other data you intentionally share. We may collect your personal information or data if you submit it to us in other contexts. For example, if you provide us with a testimonial, or participate in a SurveyMonkey contest.
    We don’t share or abuse your respondents’ email addresses. Rest assured, SurveyMonkey will not email your survey respondents or people in your Address Book except at your direction. We definitely don’t sell those email addresses to any third parties.

    Information we collect about you indirectly or passively when you interact with us

    • Usage data. We collect usage data about you whenever you interact with our services. This may include which webpages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.
    • Device data. We collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address.
    • Referral data. If you arrive at a SurveyMonkey website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
    • Information from third parties. We may collect your personal information or data from third parties if you give permission to those third parties to share your information with us. For example, you have the option of registering and signing into SurveyMonkey with your Facebook account details. If you do this, the authentication of your logon details is handled by Facebook and we only collect information about your Facebook account that you expressly agree to share with us at the time you give permission for your SurveyMonkey account to be linked to your Facebook account.
    • Information from page tags. We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymized data about visitors to our websites. This data includes usage and user statistics.
  2. How does SurveyMonkey use the information we collect?
    We treat your survey questions and responses as information that is private to you.
    We know that, in many cases, you want to keep your survey questions and responses (which we collectively refer to as “survey data”) private. Unless you decide to share your survey questions and/or responses with the public (such as by making the survey questions and responses available via a public link), we do not use your survey data other than as described in this privacy policy or unless we have your express consent. We do not sell your survey data to third parties without your permission.

    Generally, we use the information we collect from you in connection with providing our services to you and, on your behalf, to your survey respondents. For example, specific ways we use this information are listed below. (See the next section of this privacy policy to see who we share your information with.) However, this privacy policy is not intended to restrict our use of survey questions or responses that you have chosen to make available online through a public link.

    • To provide you with our services.