Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)
The Freshdesk-SurveyMonkey integration makes it even easier to offer world-class customer support. Are your customers satisfied? Would they recommend you to a friend? Make sure the answer is yes by adding SurveyMonkey surveys to Freshdesk ticket reply emails.
Connect your accounts, then set up rules for when different surveys should be included in automated Freshdesk emails. Send feedback surveys when tickets are resolved, or give agents the option to manually include surveys. However you set it up, you’ll learn more about your customers than ever before.
When to use a SurveyMonkey survey from within Freshdesk:
Installing the SurveyMonkey app, will allow you to choose:
Note: You can use the SurveyMonkey app alongside your existing satisfaction survey. If you would like to only use the SurveyMonkey survey, remember to disable the Freshdesk Satisfaction Survey from Admin Customer Satisfaction settings in your Freshdesk account.