Customer Service UK SS17 Question Title * 1. To what extent do you agree with the following statements regarding our customer service?You received a quick response Strongly agree Agree Disagree Strongly disagree Question Title * 2. Overall, you were satisfied with the way your enquiry was handled by our customer service. Strongly agree Agree Disagree Strongly disagree Question Title * 3. Did you find it easy to get an answer to your question on our website? Strongly agree Agree Disagree Strongly disagree Question Title * 4. Did you find it easy to get in contact with us? Yes, easy and accessible Somewhat difficult and not very accessible Difficult and inaccessible Question Title * 5. Which payment option do you prefer? Invoice Credit card Other (please specify) Question Title * 6. To what extent did your experience with Parcel4you/Hermes meet your expectations? Exceeded my expectations Met my expectations Did not meet my expectations Please provide feedback Question Title * 7. Did you find it easy to use the accompanied return label? Exceeded my expectations Met my expectations Did not meet my expectations Question Title * 8. If you have sent back any item/items in return, how pleased are you with the handling time of your return? Pleased Fairly pleased Not pleased I have not sent back anything in return Question Title * 9. If you have filed a complaint, how pleased are you with our response to your claim? Pleased Fairly pleased Not pleased I have not claimed a complaint Please provide feedback Question Title * 10. To what extent did your experience with our customer service meet your expectations? Exceeded my expectations Met my expectations Did not meet my expectations Question Title * 11. How likely are you to recommend others to contact our Customer Service? Very likely Fairly likely Fairly unlikely Unlikely Question Title * 12. Do you have any other questions, thoughts or feedback you would like to share with us? Please write here: Done