Zenarate Testing

Enables Zenarate users to be tested on their comprehension of training content and provides performance reporting to managers

Utvecklad av Caslon & Company

Zenarate is used by companies with large call centers to empower agents and collectors to provide a consistent and compliant customer experience across all call centers and agencies. The Zenarate App enables training and operational managers to evaluate employees’ comprehension of presented content and to document performance. The use of Zenarate with the Zenarate testing app reduces training time, improves speed to competency, reduces compliance infractions, and increases employee retention rates.

Features

3
Quizzes are attached to one or more training topics and integrated into user assignments
3
Quizzes are presented to users only after they have viewed the required content
3
Managers can quickly determine areas where individuals need improvement
3
Managers can evaluate areas where the training program is in need of improvement

Requirements

Customers pay a monthly license fee per user. Please contact info@zenarate.com for more information.
Denna app kräver tillgång för att:
  • visa insamlare för dina enkäter och enkäter som har delats med dig
  • Create or edit contacts in your account
  • Skapa eller redigera enkätsvar i ditt konto
  • Skapa eller redigera enkäter i ditt konto
  • visa dina kontakter och kontaktlistor
  • Visa alla typer av svar
  • visa dina enkäter och enkäter som har delats med dig
  • Create or edit collectors for surveys in your account
  • Visa team som du tillhör
  • visa om enkäter i ditt konto har svar och visa deras metadata
  • visa webhooks för att få meddelanden när det sker ändringar i ditt konto
  • Create and edit webhooks to receive notifications when there are changes in your account
  • visa ditt bibliotek med enkätteman och mallar
  • visa din användarinformation

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